RETURN POLICY
All product returns must meet The Dparamount LLC Shopping stores return policies in order to issue a return merchandise authorization (RMA). Furthermore, in order to return any product, the Distributor that The Dparamount LLC Shopping stores used to fulfil the customer order, must have return rights with the relevant manufacturer/supplier.
Generally, The Dparamount LLC Shopping stores will only accept products returned within THIRTY (30) DAYS of the shipment date ( Returned items must be received at the designated warehouse within 30 days of the shipment date – no exceptions) or in accordance with the manufacturers’ return policies (which may be shorter in some circumstances).
The Dparamount LLC Shopping stores only accepts the return of products that fall within one of these categories:
- Factory Sealed (in fully resalable condition – i.e. no stickers or markings on the box, etc.)
- Defective or Dead on Arrival (DOA)
- Open – Non–Defective
IF THE DISTRIBUTOR USED DOES NOT HAVE RETURN RIGHTS WITH THE MANUFACTURER THEN THE PRODUCT IS NON-RETURNABL
Products returned for any reason other than Dead on Arrival (DOA), must be in resalable condition (no stickers or markings on the box, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned to the customer.
All eligible returns will receive a Credit that will be issued at the original purchase price. Dparamount LLC Shopping store may also add any fees assessed by the manufacturer or associated with restocking, cancellation, or the cost of original shipping to the customer.
Products Returned Without a Valid Return Authorization: Products not authorized for return shall be defined as an “unauthorized return”. Unauthorized returns may be returned to you at your expense or Dparamount LLC Shopping store may, in its sole discretion, issue a credit for the current price or the cost of goods less a 30 percent handling fee. The Dparamount LLC Shopping store will not be liable for any loss or damage to unauthorized returns.
Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications or any product identified as such by Dparamount LLC Shopping store are non-cancellable and may not be returned to The Dparamount LLC Shopping store. The customer is responsible for the full payment of the order once the order has been shipped.
Additional Products Not Eligible for Returns:
- Discontinued items
- Items for which manufacturers will not accept returns
- Open units, and/or units that require repackaging
- Units in an unsuitable resale condition
Refusal of Orders: Refused orders are subject to a cancellation fee of 15 percent. Call Dparamount LLC Shopping Store Customer Support at (313)-536-8146 before refusing any shipment. Failure to call may result in a cancellation fee, and products may be returned to you at your expense.
Returns Shipping Guidelines
For Dparamount LLC Shopping Store to process your return in a timely manner, please review the information and follow the procedures outlined below:
- Use the original manufacturers’ boxes and packaging.
- Package all returns to prevent damage in transit.
- All returns must have a return authorization number printed on the return shipping label
- Please provide the return tracking number to Dparamount LLC Customer Support.
- Do not write addresses or return order numbers on the outside of the manufacturers’ boxes. Products must be in resalable condition to receive credit.
- All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
- All returns must be received by Dparamount LLC Shopping Store within 30 days from the date the order shipped or in accordance with the manufacturers’ return policies.
- The Dparamount LLC Shopping Store does not provide call tags or shipping labels for returns unless it is an error of Dparamount LLC Shopping Store
Dead On Arrival (DOA) / Defective Returns
Provided the Distributor used to fulfil the order has return rights with the relevant manufacturer/supplier, The Dparamount LLC Shopping Store will accept the return of products as long as the return authorization (RA) is issued within FIVE (5) DAYS from the date of package receipt. If the customer does not notify the Dparamount LLC Shopping Store Support of the damaged products within five (5) days of delivery acceptance, the customer will be deemed to have accepted the product as if it had arrived undamaged, and Dparamount LLC Shopping Store regular return policy, as described above will apply.
Products that are not suitable at first use are eligible for a DOA return depending upon the manufacturer’s returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.
Manufacturer returns policies are subject to change without notice.
In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
Technical Support: When necessary, our Technical Support department may be able to assist you in reviewing the manufacturer’s installation procedure to rule out incompatibility. Often, by offering expert technical information, we can help you avoid the time and expense of returning a product. This service may be available to you with a small fee.
Sealed Product Returns
Provided the Distributor used to fulfil the order has return rights with the relevant manufacturer/supplier, The Dparamount LLC Shopping Store will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of order shipment or in accordance with the manufacturer’s return policies.
To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.
Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition will be subject to a 30% restocking fee and returned to you at your expense. Credit will be issued at current pricing.
Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.
Freight Damage/Shortage Guidelines
- At the time of delivery:
- Please inspect the condition of the package(s).
- Verify quantity and check that the part numbers are correct.
- Damages and quantity discrepancies must be written on the delivery receipt prior to the driver leaving your premises.
- To report damages or quantity discrepancies please contact our Customer Support team immediately at (313)-536-8146 or through email at dparamountsalesteam@gmail.com.
- The following information may be required by the carrier to file your claim:
- Pictures of all 6 sides of the box or carton
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as copy of original invoice from vendor/supplier
- Itemized repair invoice or statement of non-repair
- All damages and shortages must be reported within 5 calendar days of receiving the shipment (including the date of delivery). Report the claim by contacting The Dparamount LLC Store Customer Support at () or through email at dparamountsalesteam@gmail.com.
- Provide Dparamount LLC Store Customer Support with condition of the product, pictures of both the box and the product if damaged, tracking number, and contact name and phone number where package is located. The address must be the same as the address where the product was delivered or the claim is no longer valid and will be denied.
- The carrier should inspect and pick up the damaged package, leave a call tag, pick up receipt and return the product back to Dparamount LLC Store within 5-10 business days. Please keep this receipt for your records in case the product is not returned to Dparamount LLC Store.
- In the event that the inspection does not take place, your product is not picked up, or you have not received an email label/call tag within 10 business days of your initial call, please contact The Dparamount LLC Store Customer Support at (313)-536-8146 or through email at dparamountsalesteam@gmail.com.
- Please be advised that Even if all of the above criteria are met, there is no guarantee that the claim will be approved. The above policies are to prove that the carrier has mishandled your freight and will be held responsible. We will process a store credit once the carrier has conducted an investigation and deemed the parcel lost or damaged through their negligence.